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Mass E-mail Options in MS Dynamics CRM

The following table acknowledges the original comparison in this post from which you can find further information.

  Direct E-mail Quick Campaigns Workflow Direct E-mail via Mail Merge Vizola eMarketing Add-in (VEM)
Uses templates Yes, E-mail templates* No Yes, E-mail templates* Yes, Mail Merge Templates* Yes, E-mail templates
Can include images and hyperlinks in the e-mail message Yes Yes Yes Yes Yes
Available entities Leads, Contacts, Opportunities, Accounts and Quotes Only Leads, Accounts, Contacts and marketing lists Most entities including custom entities Leads, Contacts, Opportunities, Accounts, Quotes, and any custom entities Leads, Accounts, Contacts and marketing lists
E-mail recipient selection All or some of the records in a view All or some of the records in a view Can only apply manual workflow to all records in a page (250 records max) All or some of the records in a view All or some of the records in a view
Can include a file attachment No No Yes No Yes, associated with E-mail Template
Works with campaign responses No Yes No Yes** Yes
Tracks e-mail opens No No No No Yes
Tracks hyperlinks clicked in the e-mail message No No No No Yes
Provides unsubscribe information No No No Yes** Yes

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